Clearing Procedures

The second part of my clearing training covered the actual clearing process itself and included a full overview of the fees situation and all of the various scholarship schemes available from the University, which totals £10 million. Also covered was information about living costs and the loans and grants available from the Student Loans Company. The training then moved on to cover how to enter new applicants in SITS and how this links to UCAS, phone numbers and contacts in other departments who will be on hand for assistance, and what students need to do after being offered a place, most importantly to update their UCAS track with their clearing choice.

Clearing begins on Thursday but I am only down to cover one shift next Tuesday at the moment.

Clearing Live Chat Training (LiveLeader)

It’s that time of year again, clearing will be upon us soon, and this time I’ve volunteered to do some shifts covering live chats. LiveLeader was installed on our website earlier on in the year and has proven very popular and, with high demand anticipated when clearing starts, a call went out for extra bodies to help provide cover. The software itself doesn’t have a lot to it, it’s very similar to what I was using for chat support at Northumbria. The actual training on clearing procedures will be next week.