Information Governance

A whistle-stop tour covering all aspects of information governance, including the Data Protection Act, the Freedom of Information Act, information assurance, information security, copyright and intellectual property, records management and IT security. The training also covered how these inform the development of the University’s policies and procedures.

After the session I collared the trainers to suggest turning their training materials into a self-contained online course which could be made available for all staff to complete in their own time, an idea which went down very well.

Customer Support Report

customer_support

Something which surprised me about WaLTS when I started was the lack of management information on the work we do to support our customers. There has been a few spot audits to analyse busy periods, but nothing coherent or consistent, so I asked the team to start recording resolved work using a simple form and then presented the results in a report for the benefit of our senior management. Those graphs will take a little time to fill out, but we’re off to a good start.

Google Analytics on SunSpace

sunspace_analytics

One of my little areas of expertise at Northumbria was providing analytics data and reports on Blackboard usage and it’s something which was missing here at Sunderland, for the VLE at least. Unfortunately the way Learning Studio works it has not been possible to implement Google Analytics tracking code system wide, but I’m not easily deterred! I found a way to embed the code into an announcement on the landing page so that we can at least get client side data: numbers, technology, location and mobile use which is all useful in informing development.

If the report looks a little familiar, well, that’s just because great cooks bake nice cakes no matter what kitchen they’re in!