Zapier Experimentation

Following on from our earlier demonstration, Pearson have now set-up and released the first LearningStudio to Zapier integration for us to experiment with, a new course announcement trigger. I volunteered to run through the set up instructions provided and test. While it works well enough from a technical point of view, set-up is far from straight forward and it needs a lot of work before it could be rolled out to end users.

The Zapier side of things is fine, but to get the LearningStudio integration working you need to provide a course ID and that’s going to be a problem because it is not the University’s course ID, but a long sequential number generated by the platform, like a primary key, which you have to grab from the URL of the course home page. That’s do-able with good, clear instructions, but the second problem is that you need to authenticate with a username and password which, again, is not the University’s Active Directory account, but an internal password held in LearningStudio which is normally overridden by single sign-on. So, that means that anyone who wants to use LearningStudio integrations on Zapier would need to contact the team and have us reset their internal password and give it to them (heavy admin burden), or we need to find a way to get single sign-on working within Zapier’s authentication (technical challenge which may not be possible).

There are other issues. I don’t mean to be negative, what Zapier does is very useful and has a great deal of potential, but I think it is the wrong platform when compared with its principal rival, If This Then That. But that’s a moot point because Pearson have made the choice for us on the grounds that Zapier supports more enterprise integrations. I found this great blog post comparing the two platforms. If we, in higher education rather than a corporate environment, want to get students to engage with this, IFTTT’s greater support for web and social media integrations makes it the better platform in my opinion. The blog post is from 2014 though, and Zapier has improved. Support for WordPress has been added, with Blogger and Android listed as coming soon, but it’s still missing other popular services such as Flickr and Facebook Groups, and there is no indication of iOS support being forthcoming.

Licensing is also going to be an issue with Zapier. The free account limits you to 5 Zaps and 100 events per month. I used two of my Zaps just to test course announcements being pushed to email and OneNote, for just one course site.