Clearing Procedures

The second part of my clearing training covered the actual clearing process itself and included a full overview of the fees situation and all of the various scholarship schemes available from the University, which totals £10 million. Also covered was information about living costs and the loans and grants available from the Student Loans Company. The training then moved on to cover how to enter new applicants in SITS and how this links to UCAS, phone numbers and contacts in other departments who will be on hand for assistance, and what students need to do after being offered a place, most importantly to update their UCAS track with their clearing choice.

Clearing begins on Thursday but I am only down to cover one shift next Tuesday at the moment.

Positive PebblePad Feedback

From a student:

“Excellent, it’s there! thank you so so much for this! I’m so grateful honestly! Thank you so much for helping me :)”

She had lost some work from PebblePad which I was able to recover from the server, with some difficulty. Feedback like this reminds why I love my work; it’s wonderful to be able to help people.

After receiving confirmation that what I had done worked I did a little more experimentation and worked out exactly how and where the backups were being created and then wrote a short procedure on how to recover documents for future reference.