Attended the Canvas UK User Group in Birmingham representing the University of Sunderland for the first time. I’m told that when this group started a few years ago it was half a dozen people around a table, now it’s a room of 30 from institutions all of the country. Very useful for networking and getting tips and tricks from established users – little things like the fact that you can open up content pages to allow anyone to edit them, effectively turning them into wikis, and learning about the kinds of problems other users have had, for example that notifications can’t be customised on a per course basis. An institution that migrated to Canvas a couple of years ago had a lot of complaints about that from staff, but I don’t think it will be an issue for us as we’re moving from a VLE that had no notifications system at all, so it’s an enhancement request for us rather than a loss of functionality.
By far the most useful part of the day was the access we had to technical people from Instructure and the roadmap and plans they shared with us. I knew that Crocodoc was due for replacement for example, but I didn’t realise it was happening quite so soon (next week!) and I saw the replacement tool for the first time. Looking forward to Quizzes 2, Blueprint courses and the changing functionality around muting assignments. A little disappointed to learn that the quick marks functionality from Turnitin’s Grademark isn’t going to be implemented in Speedgrader, as we’ve already had academics raising that with us. Also noted an interesting looking screenshot in the roadmap which showed Mahara loading within Canvas, similar to how the Turnitin LTI displays. We would love to have that kind of deep integration, but there were mixed messages about Mahara, with some people reporting that the latest version of the integration was still broken. The slide was in the roadmap though, so hopefully something that we can look forward.
Attended the afternoon sessions of Turnitin’s UK user summit which focused on customer experience, with talks from colleagues at the University of Edinburgh, the University of East London, Newcastle University and the University of Huddersfield. It’s always cathartic to hear your colleagues sharing their tales of woe and horror which are so familiar in your own work, like the academics who insist on treating the originality score as sacrosanct when making a plagiarism decision, but more productively there were some really good ideas and pieces of best practice shared. One colleague was using Blackboard’s adaptive release function to hide the Turnitin assignment submission link until students had completed a ‘quiz’ which was simply making them acknowledge in writing that they work they were about to submit was all their own. A couple of people presented their research findings on what students wanted from feedback, such as in the attached photo which shows a clear preference for electronic feedback. Someone made a product development suggestion, splitting the release of the grade and feedback in Turnitin so that students have to engage with their feedback before they get their grade. But I think my personal highlight from the day was the very diplomatic description of difficult customers as those who have ‘higher than average expectations’.
Though I missed out on the morning session due to another commitment, I was able to get the gist from networking with colleagues in-between sessions. Improvements to the Feedback Studio including the ability to embed links, multiple file upload, a new user portal which will show the most recent cases raised by people at your institution, and the development I found most interesting, the ability to identify ghost written assignments. This is still quite away from being ready, but it’s an increasing problem and one Turnitin has in their sights. They couldn’t reveal too much about how this will work for obvious reasons, but the gist is that they will attempt to build up a profile of the writing style of individuals so that they can flag up papers which seem to be written differently.
The Twitter conversation from the summit is available from the TurnitinUKSummit hashtag, where you will see I won the Top Tweet! Yay me, but alas there were no prizes.