The old customer support and Google Analytics reports that I have been doing for the past year, and in some form for many years now, were good as far as they went but didn’t encompass all of the other work that we do, the services that we provide and the systems we support. In an effort to provide something that goes a little wider I have created this new style of report which picks out the highlights of the two old reports and adds in what measures are available from our other systems. I actually did most of this work a few months ago, but it took time to be approved. With agreement from the big boss I am also now publishing this report publicly on our website.
Part of what prompted this was my new found liking of Piktochart and the desire to turn my reports into more of an infographic, but in the end I stuck with Excel as there were a number of charts with data that I found I was just going to end up having to screenshot and import into Piktochart, which kind of defeated the point.Leave a Comment