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Institutional Experiences of Microsoft Copilot

Diagram of MS Copilot architecture
Diagram of Microsoft Copilot Architecture

November 2023, I wrote a rambling post about my thoughts on generative AI and where it was going to go for the ALT Blog. I made a prediction there that someone was going to buy a site license for ChatGPT, and lo! This HeLF discussion was about exactly that. Sort of. It’s Microsoft’s Copilot tool that the majority of people are going for, because we are all, or mostly, existing Microsoft customers and they are baking it into their Office 365 offering. Though there are a couple of institutions looking at ChatGPT as an alternative.

Costs and practically was a big issue under discussion. Microsoft are only giving us the very basic service for free, and if you want full Copilot Premium that it’s an additional cost of around £30 a month per individual. Pricey, but it gets worse. They have tiers upon tiers, and if you want to do more advanced things like having your own Copilot chatbot available in your VLE for example, then you’re into another level of premium which goes up to hundreds a month.

We also discussed concerns about privacy and data security. If Copilot is given access to your OneDrive and SharePoint files for example, then you need to make sure that everything has correct data labels, or else you run the risk of the chatbot surfacing confidential information to users.

At Sunderland we have no plans for any premium generative AI tools at present, the costs are just prohibitive. And it’s not just at this level, the entire field of generative AI is hugely expensive and completely unsustainable. So I’ll end as I began, with prognostications: OpenAI is haemorrhaging money, they lost over half a billion dollars last year. They are living on investment capital, and unless the finance bods start seeing a serious return, they are going to pull the plug. Sooner rather than later I reckon. I don’t think OpenAI will go under exactly, but I do think they are going to get eaten by one of the big players, Microsoft most likely. A lot of headlines were made last year about Microsoft’s $10 billion investment, but people haven’t read the fine print – that $10 billion was in the form of server credits, so Microsoft is going to get that back one way or another. I’m going to give the AI bubble another six to eighteen months.

What will come after that? Generative AI isn’t going to go away of course, it’s a great technological achievement, but I think we will see a shift towards smaller models being run locally on our personal devices. It will be interesting to see how Apple Intelligence will pan out, they aren’t putting all of their eggs into the ChatGPT basket. And as for the tech and finance industries? They’ll just move onto the next bubble. Quantum computing anyone?

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