Delivered a training session to a cohort of around a dozen nursing students today who had been having multiple problems completing and submitting a particular portfolio. I had been working with one of their tutors on this for some time but wasn’t really getting anywhere as the portfolio was set up correctly and working for a test student account I put on the Gateway. In the end it was, essentially, a training issues as the student’s didn’t realise that they couldn’t just upload a Word document and submit to the Gateway, but had to complete the portfolio or copy and paste anything they had written in Word into it, and it was then the portfolio itself which has to be submitted to the Gateway.
It was a very useful and successful session. I not only cleared this long-outstanding problem, resolving three calls in the process, but was able to fix a number of more general issues too.